Ami Palan is a Senior Managing Director at Accenture with over 25 years of experience advising Fortune 500 companies on transforming marketing, sales, and service functions. As a member of Accenture Song’s executive committee, she leads Accenture’s Customer Business in the Americas, working with C-suite leaders to modernize front office operations, design AI powered customer models and deliver platform innovation across CRM and cloud technologies. She also serves on Accenture’s Global Leadership Council. 

Ami has worked with over 100 clients across 20+ countries, and has deep expertise in the Communications, Media, and Technology industries. She is known for bringing together strategy, human-centered design, and scaled delivery to drive committed business outcomes. She is a recognized thought leader in B2B and B2C customer functions. Previously, Ami served as the Global Customer Service Practice Lead and prior to that was the Global Ecosystem Lead for Accenture Song, where she built joint go-to-market strategies with key ecosystem partners and several customer cloud solutions. She was also an early leader in Accenture’s Software-As-a-Service business. Ami is a member of the Worldwide Board of Directors for Dress for Success, championing initiatives that empower women to achieve economic independence and professional mobility. She earned her MBA from the University of Chicago.