Main Stage
High-End Customer Experience Strategy in Any Industry

Modern Customer Service: Meeting your customer where they are 

Monday, September 11, 2023
2:55 PM - 3:15 PM (EDT)

The Real Real has become shorthand for sustainability, opportunity and luxury. However, the human connection and trust building upon these experiences is in a class all its own, creating a seamless commerce experience worthy of its posh products.
Orr Shakked, CMO at The Real Real, is leading this charge in creating an unparalleled experience for both consignors and customers. He knows that no matter the industry, but especially in newer and more-nuanced ones, how you improve and evolve your user experience is key. With decades of experience at TripAdvisor, Hotwire, and Shutterfly, Shakked has deep experience in industries with the highest customer expectations. This is a talk you won’t want to miss!

Orr Shakked Brittaney Kiefer