Commerce has become remarkably sophisticated at making transactions faster, easier and more personalized. Yet much of that innovation has happened within individual platforms and businesses, while the places consumers spend most of their everyday lives remain disconnected. From restaurants and retailers to hotels and entertainment or sports venues, the next opportunity for commerce is to connect businesses more meaningfully to their customers across everyday experiences, creating new ways to deepen loyalty, drive demand, and grow.

Drawing on his hospitality experience and role as Bilt’s President of Merchants, Sam Bakhshandehpour explores evolving customer expectations, the future of loyalty and AI’s impact on commerce. Building on new developments Bilt will unveil just ahead of the event, he’ll share how the company is bringing its vision for more connected customer experiences around the neighborhood to life.