Customer Experience in the Age of AI
Date & Time
Tuesday, July 12, 2022, 12:55 PM - 1:15 PM
Consumers are seeking personalized and sophisticated interactions when working with businesses. To build deeper and more relevant relationships, Michael Shores, Head of Data Science at Vista, is taking a balanced approach combining analytical and algorithmic-based strategies to communicate with customers. Discover how Vistaprint is using advanced machine learning techniques to optimize B2C touchpoints, the challenges involved and how to solve them.