Customer preferences are shifting. They still want to talk to your business, just in a different way. Today’s businesses need to uniquely support the modern, distributed workforce of humans and bots at scale. But, when faced with an increased number of customer interactions, escalated expectations for service, convenience and satisfaction, and a limited number of resources to support customer service—the role of AI is imperative to every CX strategy.
In this session, join Verint’s Jason Valdina as he explores how AI is helping organizations, like Volaris Airlines, automate interactions, scale their customer engagement efforts, and improve key metrics while elevating customer experience.