Thursday, November 12, 2026, 11:05 AM - 11:25 AM
Recommended, Not Cited: How Brands Get Chosen When AI Does the Shopping

Shoppers are starting to ask AI what to buy, and being mentioned isn't enough. The brands that win are the ones AI actually recommends. Drawing on work with global retail and beauty brands, Amy Crowther shares how leading brands are using practical personalization and adaptable content to show up in AI-driven discovery, and what commerce leaders should focus on now to get chosen.