2021Agenda
9:00 AM - 9:10 AM (PDT) | Main Stage Join Adweek for welcoming remarks and a brief overview of Social Media Week Los Angeles 2021. FeaturingToby Daniels, Chief Innovation Officer, Adweek | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:10 AM - 9:30 AM (PDT) | Main Stage Earlier this year, the NFL became the first major sports league to partner with Clubhouse and announced its partnership with Snapchat for the sixth year in a row ahead of the Draft. Spanning AR Lenses, Filters, Cameos and audio, social platforms are quickly becoming the new fan zones providing meaningful ways for users to react, celebrate, and express themselves with content outside of live games. In this session, the NFL’s EVP & Chief Marketing Officer Tim Ellis sits down with Ian Trombetta, Senior Vice President, Social and Influence Marketing and Aubrey Peacock, Manager, Social Content Strategy for a deep dive into how the League is utilizing social media, specifically next-gen platforms, as an extension of their innovative brand strategy and humanizing approach to better engage both players and fans. FeaturingTim Ellis, Executive Vice President and Chief Marketing Officer, NFL | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:35 AM - 9:55 AM (PDT) | Main Stage While driving growth for your business is more important than ever, how people discover your brand is rapidly evolving. Join us as we explore the consumer shift to personalized content feeds and how businesses are finding success within these experiences across Google and YouTube. FeaturingEva Valerio, Global Head of Discovery Ads, Google | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:00 AM - 10:20 AM (PDT) | Main Stage A panel discussion with Brett Peters, TikTok's Education & Philanthropy Partnerships Lead, Brian Wenke, It Gets Better Project's Executive Director and Creator Hammy Hamilton (@hammny). The panel will be a discussion centered around how the It Gets Better Project innovated their storytelling efforts through leveraging creators and content to connect with today's LGBTQ+ young people. Brett, Brian, and Hammy will discuss the key strategy behind their company approach, how the It Gets Better Project has engaged with the TikTok community including interesting insights and key learnings about growing their brand on TikTok, and how platforms like TikTok enable them to tell their story and uniquely relate to their global communities. FeaturingBrett Peters, Education and Philanthropy Partnerships Lead, TikTok | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:25 AM - 10:45 AM (PDT) | Main Stage As marketers, we always have to reinvent the wheel. The launch and online community building for the first year of VALORANT presented many challenges and opportunities necessitating reinvention. With IRL tactics suddenly off the table, Riot Games' VALORANT team doubled down on social media to create an innovative social-first approach that won the market. This talk with Nikki Lewis, Marketing Lead, and Casey Clough, Brand Manager, explores three examples of that; with a lens on how we view social media not as a channel, but as a forum for connection:
FeaturingNikki Lewis, Global Head of Marketing, VALORANT, Riot Games | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:50 AM - 11:10 AM (PDT) | Main Stage REVOLVE, the next-generation retailer for Millennial and Gen-Z consumers, is well known for its trips around the world and Instagram-worthy moments but most notably for being leaders in influencer marketing and making it into what it is today. With a global influencer network of over 7,500 REVOLVE continues to invest in influencers and raise the bar in digital marketing. In this session, Chief Brand Officer Raissa Gerona will explore how REVOLVE is approaching the business of influencer marketing, how they pivot their strategies as the space continues to evolve, and tips for ensuring partnerships move the needle and foster long-term loyalty. FeaturingRaissa Gerona, Chief Brand Officer, REVOLVE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:15 AM - 11:35 AM (PDT) | Main Stage Social Commerce shouldn’t be limited to just purchases made through social platforms. Influencers have completely transformed the modern shopper journey by creating a direct connection from content to commerce. And as the number of US social commerce buyers grows to 90.4 million in 2021, the power of the relationship influencers have with their followers will continue to grow in importance as well. Join Inmar Intelligence’s VP of Social Commerce, Leah Logan as she discusses the crucial role that influencers play in driving social commerce growth and how marketers can capitalize on the connection influencers have with their followers to impact consumer purchase decisions. Attend this session and learn:
FeaturingLeah Logan, Vice President of Social Commerce, Inmar Intelligence | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:40 AM - 12:00 PM (PDT) | Main Stage In the context of the current health crisis, mental health issues are becoming the norm, not the exception. It is well documented that mental health problems are on the rise globally and that pre-existing disparities in care access are only getting worse creating a stronger need for digital therapeutics. Since the onset of COVID-19, society has become more accepting of the notion that mental health is as important, if not more important, than physical health and that the two are inextricably linked and contribute to a more holistic picture of what being well means. During this sit down, join Val Kaplan, CMO at Headspace and Natalie Silverstein, Chief Innovation Officer at Collectively as they discuss how to leverage the power of influencers to normalize conversations that have been historically taboo while also striking the right balance of brand integration. Val and Natalie will also be joined by a creator to provide their perspective developing content in collaboration with the leader in mindfulness and mental training. FeaturingVal Kaplan, Chief Marketing Officer, Headspace | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:05 PM - 12:10 PM (PDT) | Main Stage Main Stage Closing Remarks for Day 1 of #SMWLA. FeaturingDanny Wright, Chief Brand Officer, Adweek | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:10 PM - 12:40 PM (PDT) | Meetups *Open to Premium Pass holders Join like-minded peers for intimate open discussions focused on top of mind industry challenges and trends. Pre-registrants will receive email instructions on how to access Meetup 30 minutes prior to the start of the Meetup Facilitated byAngelic Vendette, Vice President and Head of Marketing, Alo Yoga | Meetups *Open to Premium Pass holders Join like-minded peers for intimate open discussions focused on top of mind industry challenges and trends. Pre-registrants will receive email instructions on how to access Meetup 30 minutes prior to the start of the Meetup Facilitated byAdrienne Young, Former Social Media Manager, Mos.com | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:45 PM - 1:10 PM (PDT) | Academy * Open to Premium Pass holders Join our product experts as they discuss how to drive action with up to 3 billion people in their favorite content feeds across Google and YouTube. Learn the ins-and-outs of launching a campaign that taps into these highly invested audiences so you can drive demand for your business. FeaturingAmy Hemmati, Lead Product Manager, Discovery Ads, Google | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1:15 PM - 1:40 PM (PDT) | Academy * Open to Premium Pass holders Riot Games has thrived off of a player-first, empathetic value system in the context of its flagship global hit video game, League of Legends. During its 10 year anniversary in 2019, Riot announced it would be entering several new game genres, which posed the question, could Riot capture lightning in a bottle again? One of these games was VALORANT, a first-person tactical shooter game that would be entering the highly competitive genre, where brand mainstays like Call of Duty, Counterstrike and Overwatch have dominated the category. In this session, Ali Miller, Global Influencer Lead, will be discussing how Riot approached the ground floor assembly of an entirely new gaming community, founded upon a grassroots foundation of influencer relationships. She’ll discuss how they successfully navigated the turbulent world of meeting passionate gamer expectations, and how that strategy led to the massive community it is today - all while navigating the chaos of a global pandemic. FeaturingAli Miller, Global Influencer Programs Lead, Riot Games | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1:45 PM - 2:10 PM (PDT) | Academy * Open to Premium Pass holders 2021 has been a year of reinvention and revolution for Rockstar Energy. It launched its first ever TV commercial during the pre-kick off at the Super Bowl with Lil Baby and shortly thereafter announced a huge partnership with 100 Thieves. Hear from Gabe Alonso, PepsiCo’s Head of Digital Platforms and Community as he explores how the brand is developing key influencer partnerships to drive cultural relevancy and rebuild its brand equity with a new generation of energy drinkers. FeaturingGabe Alonso, Head of Digital Platforms and Community, PepsiCo | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2:15 PM - 2:40 PM (PDT) | Academy * Open to Premium and All-Inclusive Pass holders Internet culture has fundamentally changed how younger generations interact with advertising. In the modern media landscape, endless content options and skippable videos have created new challenges for marketers. As a result, brand messaging has to come from more trusted sources than just a TV commercial or a billboard––it has to come from the people your audience looks up to. While some influencer marketing partnerships have been able to light culture ablaze, most of them fall flat. In this session, join Wieden+Kennedy’s Head of Social, John Petty III, and explore what modern brand partnerships need to look like to succeed in internet culture. Attend this session and learn:
FeaturingJohn Petty III, Head of Social, Wieden + Kennedy |
9:00 AM - 9:10 AM (PDT) | Main Stage Join Adweek for welcoming remarks for Social Media Week Los Angeles 2021 Day 2. FeaturingMatt Steinmetz, Vice President, Event Partnerships, Adweek | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:10 AM - 9:30 AM (PDT) | Main Stage As humans and marketers, the consequences that come with speaking up and making rooms uncomfortable often overcome and outweigh the best-case scenarios. To fuel change that will truly, meaningfully impact our lives, we must become professional troublemakers: people who are committed to not letting fear talk them out of progress and reinvention. Referencing insights from her new book "Professional Troublemaker" join Adweek and Luvvie Ajayi Jones for a conversation unveiling how we can leverage the power of our own voices, personally and professionally, for a greater good and how to drive actions needed to prove the truth of our words in a noisy social media landscape. FeaturingLuvvie Ajayi Jones, New York Times Best-selling Author and Podcaster, Professional Troublemaker | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:35 AM - 9:55 AM (PDT) | Main Stage In this session, Nick Bianchi, Director of Social Media for the AT&T video business, and Karyn Spencer, CMO of the influencer company Whalar, discuss how launching The Crib Around The Corner - the first TikTok house in Los Angeles for Black creators and Adweek’s Creator House Of The Year award-winner led to big organic performance for AT&T TV, and how a new, innovative approach to fully integrated creator collaboration can lead you straight to new desired audiences. FeaturingKaryn Spencer, Chief Marketing Officer, Whalar | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:00 AM - 10:20 AM (PDT) | Main Stage According to Instagram, meme content gets shared 7x more than non-meme content on the (Instagram) app. Additionally, memes & funny content are the #2 most desired form of influencer content by U.S. social media influencer followers and social media users are sharing more memes as a result of the global pandemic. Memes have become one of the most culturally relevant methods for digital communication. Through ‘The Meme Economy’ panel, learn how memes are applied to real-time Culturally Relevant Marketing (the new CRM) and how top meme creators (@Shitheadsteve, @Middle Class Fancy, etc.) produce branded content that capitalizes on real-time trends. Attend this session and learn:
FeaturingReid Hailey, Co-founder and Chief Executive Officer, Doing Things Media | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:25 AM - 10:45 AM (PDT) | Main Stage When it comes to influencers, leading brands think small. Micro-influencers are real people with real influence. They may have smaller follower counts, but when properly activated by a brand through user-generated content, these influencers drive a sense of authenticity and brand affinity that can outperform larger content creators. Brands, like Canon, are using micro-influencers to celebrate creativity while building brand affinity with new customers. Attend this session and learn:
FeaturingIvonne Aldaz, Future of Marketing Researcher, Marketing Specialist, TINT | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:50 AM - 11:10 AM (PDT) | Main Stage Ben Trinh, Global Head of Entertainment and Cultural Marketing at Uber will share insights on the successful strategy of leveraging influencers and celebrity partners to create 360 marketing campaigns from his time at Postmates (acquired by Uber) and how he is thinking about it now at Uber. Entertainment and talent partnerships sit at the core of Ben's marketing strategy and he will speak on how him and his team thinks about weaponizing pop culture for the brand. Attend this session and learn:
FeaturingBen Trinh, Global Head of Entertainment and Cultural Marketing, Uber | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:15 AM - 11:35 AM (PDT) | Main Stage As reliance on technology to streamline and accelerate digital transformation continues to sweep the marketing industry, many wonder if influencer marketing can be automated. In its current state, most influencer marketing remains manual and archaic in its own right, but with the next wave of technology, we are beginning to see the introduction of end to end business process automation. How can brands quickly and efficiently scale the power of creators in a time where content is decentralizing and advertising is shifting to within the content rather than outside of it? Join CEO of BEN Group and digital entertainment and influencer marketing pioneer Ricky Ray Butler along with Chief AI Evangelist Ben Taylor of Data Robot for a fireside chat on automation in influencer marketing today and the necessity of navigating this through AI and technology. Attend this session and learn:
FeaturingRicky Ray Butler, Chief Executive Officer, BEN Group | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:40 AM - 12:00 PM (PDT) | Main Stage We are seeing a seismic shift in how content is consumed and it’s becoming clear that influencers are driving that shift. With the announcement from SAG-AFTRA, the largest union in the entertainment industry, that influencers can now join the union - it’s clear that the business of content creation and influencer marketing is changing how brands reach consumers. Forbes has stated that by the year 2022, the influencer marketing industry will be worth more than $15-billion. Consumers are turning to a different type of celebrity when they absorb oftentimes unsolicited advice. GenZ and now Millennials are following the trendsetting influencers and content creators - the community of icons who are creating viral moments and not following them. This is the creator economy who come across to their audiences almost as friends instead of celebrities because these creators know their audience and what they want to see when tuning into their channel. A content creator won’t just post a staged photo with a clearly scripted copy - their audience will find the lie and lose trust in the creator. Over the last 5 years, content creators have taken a vested interest in working as creative partners with brands instead of as paid spokespeople. This discussion will center around the changing landscape of influencer and content creator marketing. We’ll talk with top thought leaders in the industry about the trends in the type of content influencers are making, how influencers are partnering with brands, and the value of co-creation for brands. Featuring
Ryan Berger, Founding Partner, HYPR | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:05 PM - 12:10 PM (PDT) | Main Stage Main Stage Closing Remarks for Day 2 of #SMWLA. FeaturingMatt Steinmetz, Vice President, Event Partnerships, Adweek | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:10 PM - 12:40 PM (PDT) | Meetups *Open to Premium Pass holders Join like-minded peers for intimate open discussions focused on top of mind industry challenges and trends. Pre-registrants will receive email instructions on how to access Meetup 30 minutes prior to the start of the Meetup Facilitated byAlec Johnson, Social Media Analyst, TikTok | Meetups *Open to Premium Pass holders Join like-minded peers for intimate open discussions focused on top of mind industry challenges and trends. Pre-registrants will receive email instructions on how to access Meetup 30 minutes prior to the start of the Meetup Facilitated byJess Zafarris, Audience Engagement Editor, Adweek | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:45 PM - 1:10 PM (PDT) | Academy * Open to Premium Pass holders Beyonce collaborated with adidas on the Ivy Park collection. Travis Scott’s hosted a concert series on Fort Nite. New York Representative Alexandria Ocasio-Cortez played video game Among Us on Twitch. And Damian Lillard recorded a bop called Hulu Doesn’t Just Have Live Sports. To reach Gen Z audiences, word-of-mouth marketing has been reinvented to become “Influence Culture." Join Hulu's Head of Brand Social, Tatiana Holifield, to unpack this cultural phenomenon and learn practical ways to reinvent your influencer marketing strategy with credibility and authenticity. Attend this session and learn:
FeaturingTatiana Holifield, Head of Brand Social, Hulu | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1:15 PM - 1:40 PM (PDT) | Academy * Open to Premium Pass holders Despite all of the uncertainties lingering from 2020, one thing remains clear: influencer marketing remains a highly effective form of storytelling. While the overwhelming majority of marketers see the value in working with influencers, the metrics involved in this rapidly evolving space, including ROI, are still mostly a mystery to many businesses. Join Eric Dahan and Maggie Reznikoff of Open Influence as they explore the tips and tricks necessary to build the right influencer marketing strategy that captivates your audience and stays true to your brand. Attend this session and learn:
FeaturingEric Dahan, Co-Founder and Chief Executive Officer, Open Influence | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1:45 PM - 2:10 PM (PDT) | Academy * Open to Premium Pass holders Gen Z is notoriously hard to reach. This generation of digital natives consumes less traditional media with higher amounts of screen time than any other preceding generation. Though they are constantly online, they block, skip and ignore traditional ads at astonishingly high rates which makes it hard for brands to connect with them. Join Brad May, Head of Strategy at Reach Agency and Michael Bull, Associate Brand Manager at Nestlé USA as they share successful and strategic ways to effectively connect with Gen Z consumers through the lens of the key principles and learnings from the award-winning campaign, Hot Pockets for Bits. FeaturingBrad May, Vice President of Strategy, Reach Agency | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2:15 PM - 2:40 PM (PDT) | Academy * Open to Premium Pass holders As influencer marketing keeps growing, so does the need to demonstrate impact. To comfortably put spend and resources behind it, marketers need to understand the return on investment, especially in the context of other channels. Put simply, the question is not whether to incorporate influencer marketing but how to elevate it to a credible channel. Join Google’s Tobias Rauscher as he shares how he and his team managed to elevate influencer work to be a part of the broader marketing mix. He’ll also debunk commons myths around measurement frameworks and selling impressions and likes as impact. Attend this session and learn:
FeaturingTobias Rauscher, Global Influencer Marketing Lead, Google |
9:00 AM - 9:10 AM (PDT) | Main Stage Join Adweek for welcoming remarks for Social Media Week Los Angeles 2021 Day 3. FeaturingToby Daniels, Chief Innovation Officer, Adweek | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:10 AM - 9:30 AM (PDT) | Main Stage Social media 1.0 created somewhat of a false narrative and safety net by convincing marketers that alignment with culture was as easy as identification of influential voices and trends and deploying investment into what looked like an easy bet. Today, culture moves faster than ever, defies and scoffs at the platforms and challenges brands to reevaluate the way they communicate, operate and evaluate. Join James Andrews, founder of Authenticated Ventures, as he addresses key questions as we navigate this next chapter including If culture is defined by where consumers are paying attention, what are you paying attention to? If authenticity is measured by credibility, how do you know when you are respecting or disrespecting the genres and sub genres? If we have now moved into a fractured and confusing media landscape, how do you know if you have the right personnel on the team with the right skill sets? Attend this session and learn:
FeaturingJames Andrews, Founder, Authenticated Ventures | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:35 AM - 9:55 AM (PDT) | Main Stage How did brands like ColourPop, Boohoo, and Fashion Nova build empires on social media? By putting influencers at the center of their digital strategy. While many brands treat influencer marketing as an add-on, today’s biggest names in beauty, fashion, and lifestyle make content creators an integral part of their brands’ DNA. Join Conor Begley, Co-founder and President of Tribe Dynamics, and Brit McCorquodale, EVP of Revenue, as they outline the strategies billion-dollar brands are using to dominate conversation on social—and what your brand can learn from the best in class. FeaturingConor Begley, Co-Founder and President, Tribe Dynamics | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:00 AM - 10:20 AM (PDT) | Main Stage Founder of HBFIT, author, and DJ Hannah Bronfman built her reputation as a celebrity and influencer through her work as an investor, entrepreneur and health and wellness expert. More recently, she continues to dedicate the use of her platform to social activism – increasing her followers’ awareness of Black History and the current challenges that the country is facing. Join Adweek in conversation with Hannah as she shares insights and tips learned throughout the evolution of her presence as an advocate and a host, how mommyhood now shapes her views and strategy on social media, and how influencers can make small strides each day to drive positive change in our society from racial injustice to reimagining default standards of "beauty” and “healthy.” FeaturingHannah Bronfman, Founder, HBFIT | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:30 AM - 11:10 AM (PDT) | Main Stage Join Adweek winners for Creator House Of The Year The Crib Around The Corner as they discuss the strategies behind their millions of views on TikTok, how they really feel about diversity initiatives, and what it takes to make a branded post take off. FeaturingDare Ajibare, TikTok Creator, @captaindare | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:15 AM - 11:55 AM (PDT) | Main Stage Cryptocurrency, built on the Blockchain has seen explosive scale and volatility in 2021, however despite so much uncertainty there is one area that is gaining considerable momentum and attention. Specifically, Creators are beginning to harness cryptocurrencies by inviting their audiences to show support and invest in their success which in turn gives them a way to earn revenue that is not dependent on the platforms like YouTube or other social networks. During this session, entrepreneur and founder of N2N2, Justin Rezvani will lead a discussion that explores all aspects of what’s next for the Creator Economy and what marketers need to know to navigate this nascent space. FeaturingJustin Rezvani, Founder and CEO, N2N2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:05 PM - 12:10 PM (PDT) | Main Stage Main Stage Closing Remarks for Day 3 of #SMWLA. FeaturingToby Daniels, Chief Innovation Officer, Adweek | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:10 PM - 12:40 PM (PDT) | Meetups *Open to Premium Pass holders Join like-minded peers for intimate open discussions focused on top of mind industry challenges and trends. Pre-registrants will receive email instructions on how to access Meetup 30 minutes prior to the start of the Meetup Facilitated byChaka Cumberbatch, Social Media Marketing Manager, Stadia, Google | Meetups *Open to Premium Pass holders Join like-minded peers for intimate open discussions focused on top of mind industry challenges and trends. Pre-registrants will receive email instructions on how to access Meetup 30 minutes prior to the start of the Meetup Facilitated byVictoria Tidwell, Social Media and Marketing Manager, InterContintential Hotels Group |